Terms and Conditions

Last updated: January 2026

1. Introduction and Agreement

These Terms and Conditions constitute a legally binding agreement between you and Bridgeway. By accessing our website or engaging with our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, you must not use our website or services. This agreement governs your relationship with us and sets out the legal framework for all interactions.

2. Definitions

For the purposes of these Terms and Conditions:

"We," "us," "our" refers to Bridgeway, a digital transformation advisory firm
"You," "your" refers to the individual or legal entity accessing our website or services
"Services" refers to all consulting, advisory, and related professional services we provide
"Website" refers to our online presence and all associated platforms
"Content" refers to all information, materials, and resources available through our website

3. User Obligations and Responsibilities

Legal Compliance

You agree to use our website and services in compliance with all applicable laws and regulations, including:

UK data protection and privacy laws
Intellectual property and copyright legislation
Anti-discrimination and equality regulations
Competition and consumer protection laws
Any industry-specific regulations applicable to your sector

Accurate Information

When providing information to us, you warrant that all details are accurate, current, and complete. You must promptly update any information that changes. Providing false or misleading information may result in termination of services and potential legal consequences.

Professional Conduct

You agree to maintain professional and respectful conduct in all interactions with us. This includes:

Treating our staff and representatives with courtesy and respect
Providing timely responses and cooperation during engagements
Honouring confidentiality obligations and agreements
Complying with agreed timelines and deliverable schedules

4. Prohibited Uses and Activities

You must not use our website or services for any unlawful or prohibited purpose. Specifically prohibited activities include:

Engaging in any fraudulent, deceptive, or misleading practices
Violating the intellectual property rights of Bridgeway or third parties
Transmitting harmful code, viruses, or malicious software
Attempting unauthorised access to our systems or networks
Interfering with or disrupting our services or infrastructure
Using automated systems to extract data without permission
Misrepresenting your identity or affiliation
Engaging in harassment, discrimination, or abusive behaviour

5. Disclaimers and Warranties

No Professional Advice Warranty

General information provided on our website is for informational purposes only and does not constitute professional advice. While we strive for accuracy, we make no warranties regarding the completeness, reliability, or suitability of website content for any particular purpose. Professional consulting advice is provided only through formal engagement agreements.

Service Outcomes

We do not guarantee specific outcomes or results from our consulting services. The effectiveness of any recommendations depends on numerous factors, including your implementation approach, organisational context, and external market conditions. We provide professional guidance based on our expertise and experience but cannot warrant particular business outcomes.

Third-Party Content

We disclaim all responsibility for third-party content, links, or services referenced on our website. We do not endorse or assume liability for any external resources and encourage you to review the terms and privacy policies of any third-party services you access.

6. Limitation of Liability

To the fullest extent permitted by law, Bridgeway shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising from your use of our website or services. This includes, but is not limited to:

Loss of profits, revenue, or business opportunities
Business interruption or operational delays
Loss of data or information
Reputational damage or goodwill loss
Third-party claims or liabilities

Our aggregate liability for any claims arising from these terms or our services shall not exceed the fees paid by you to us in the twelve months preceding the claim, or £1,000, whichever is greater.

7. Indemnification

You agree to indemnify and hold harmless Bridgeway, its directors, officers, employees, contractors, and agents from any claims, demands, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of our services, violation of these terms, infringement of third-party rights, or breach of any law or regulation.

8. Confidentiality

Both parties acknowledge that during the course of any engagement, confidential information may be disclosed. You agree to:

Maintain the confidentiality of all proprietary information shared by us
Use confidential information only for authorised purposes
Protect confidential information with the same care as your own
Not disclose confidential information to third parties without consent
Return or destroy confidential materials upon request

9. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including natural disasters, war, terrorism, labour disputes, government actions, pandemics, or failures of telecommunications or internet infrastructure. In such events, performance obligations shall be suspended for the duration of the force majeure event.

10. Dispute Resolution

Informal Resolution

In the event of any dispute arising from these terms or our services, both parties agree to first attempt resolution through good faith negotiations. You agree to notify us promptly of any concerns or disputes.

Formal Proceedings

If informal resolution fails, any disputes shall be resolved through the courts of England and Wales in accordance with English law. Both parties consent to the exclusive jurisdiction of these courts for any legal proceedings.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. All aspects of your relationship with us, including interpretation of these terms and resolution of disputes, shall be subject to English law without regard to conflict of law principles.

12. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Material changes will be communicated through our website with an updated effective date. Your continued use of our services after such modifications constitutes acceptance of the revised terms. We recommend reviewing these terms periodically to stay informed of any updates.

13. Severability and Waiver

If any provision of these Terms and Conditions is deemed invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by an authorised representative of Bridgeway.

14. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Bridgeway regarding your use of our website and services. These terms supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties.

15. Contact and Questions

If you have any questions or concerns regarding these Terms and Conditions, please contact us through our contact form. We are committed to addressing your enquiries promptly and transparently.